Delivery & returns
Everything is packed and posted from Yorkshire. This page is the whole of what that means in practice — what it costs, how long it takes, what the box looks like when it lands, and what to do if you want to send it back.
Getting it there
Everything is dispatched from Yorkshire in 1–2 working days, a little longer in the run-up to Christmas. Delivery takes 2–5 working days after that. The second half of that range is the courier's rather than ours, which is why it is a spread and not a promise — an honest range is more use than a flattering number. If a date matters, order the week before you think you need to.
- Free UK delivery on orders over £30.
- Under £30, delivery is £3.95.
- We deliver to mainland Great Britain. Northern Ireland, the Channel Islands and the Isle of Man are not available just yet.
The rate shows in the basket before you reach checkout, so it is never a surprise on the payment screen. You'll get tracking by email as soon as the parcel is picked up. Full detail is in our shipping policy.
Timing, honestly
We do not offer next day delivery, and we are not a last-minute option. One to two working days to leave us plus two to five with the courier means a week is the sensible allowance. If you need something tomorrow, a shop with a door will serve you better, and we would rather say so here than take the order and disappoint you.
What we are good at is gifts you can post: everything on the site is packed to travel and sent to whichever address you enter at checkout. Last minute gift ideas are not our strength — gifts that arrive intact and ready to hand over are.
Sending it straight to somebody else
Put their address in at checkout rather than your own. Nothing priced goes in the box — no invoice, no receipt, no packing slip with a total on it — so a gift can be opened in a room full of people without the cost becoming part of the moment.
Nothing goes in the parcel but what you ordered, so there is no note from us in it and no card service to tick at checkout. The words stay yours — written when you hand it over, or sent separately. What to write in a gift card is our attempt at the harder half of that.
If it's not right
Changed your mind?
You have 30 days from delivery to tell us, and 14 days after that to post it back. That is more than the law asks of us: the Consumer Contracts Regulations give you 14 days to cancel. Return postage is yours unless the item was faulty or wrong.
Arrived damaged or wrong?
Tell us within 30 days and we will put it right at our cost — replacement or full refund, whichever you prefer.
It was a gift?
The person who received it can contact us directly, rather than going back through whoever sent it. We will not send them a price.
To start a return, email returns@wrenfold.co.uk and we'll reply with the address and instructions within one working day. Please wait for that reply before posting anything. The full terms are in our refund policy.
Talk to a person
Email hello@wrenfold.co.uk and a person will answer, usually the same day. The questions below are the ones we are actually asked; broader ones about the products themselves are on the FAQ page, and if you are still deciding what to send, the gift shelf is the place to start.